Customer satisfaction is the foremost important element that helps companies retain in this competitive domain. Especially if companies offer field services to their clients, it has to be error-free, quick, and convenient. However, the overall field service management process is tedious and requires significant training, monitoring, and personalization.

As we move towards digital transformation, technologies like augmented reality helps organizations to hone their field service management. Be it automotive, IT troubleshooting, or construction — AR can help in streamlining customer service.

Earlier, companies had to spend a considerable amount on maintaining their field services, and remote troubleshooting was impossible. Today, customers can also opt for virtual assistance using their AR app and get real-time help from professionals. On this note, let’s explore how this modern advancement can revamp the existing field service management.

The image used for illustration purposes. Zeal AR is not the owner or creator of the image.

Quick service operations

Earlier, on-ground services used to be slower and less efficient due to the lack of full-fledged equipment and assistance. However, AR technology helps companies conquer this challenge by offering dedicated apps for real-time problem identification and resolution. Now, ground engineers can quickly investigate faults and provide solutions to keep things working. So, even if companies send their newly-joined members for field service, they can deliver excellent service.

Using AR, the overall response time gets minimized, improving customer satisfaction towards prompt service by the organization. In addition, executives can also offer remote diagnosis and repair solutions saving both travel time & expenses. And the best part is, organizations can train their employees faster through this technology and enhance their service.

Remote troubleshooting

Compared to remote telephonic assistance, augmented reality applications aid companies to integrate real-time interactive service. Customers can quickly scan the product and check for potential flaws using dedicated applications before calling the executives. In addition, individuals can inspect the product and send a diagnostic report from the application. It will help the field service executives to understand the flaws even before reaching the location.

With this convenience, the engineers know what they need to fix, making the entire process much faster and more accurate. Post-COVID, remote services also got affected, and AR is helping companies serve their customers without compromising efficiency and turnaround time. In the upcoming time, remote troubleshooting will become a mainstream practice and help organizations grow faster.

Better training results

Training employees for professional field services is not an easier task, and it comes with a substantial cost. In addition, companies also need to ensure their employees get the best results to serve customers seamlessly. If done traditionally, it hinders the organization’s capability to scale their business and hire individuals faster.

Using AR, organizations can prepare personalized interactive modules that require minimal intervention. New team members can get all the information they need to hone their skills. On-job training through AR will improve the retention rate along with customer satisfaction. AR also helps company owners to gain an edge over competitors by offering faster training and services. For example, even if organizations save two weeks in training, they can utilize the saved time in more productive work.

Accurate remote assembly

The image used for illustration purposes. Zeal AR is not the owner or creator of the image.

AR simplifies the intricate assembly and disassembly process and helps engineers achieve higher accuracy in shorter lead times. Using AR apps, engineers can get a complete 3d overview of a part’s assembly and follow the instructions with easy steps. Compared to the traditional process, augmented reality in field service brings more agility and flexibility to operations.

As detailed information about assembly and disassembly is available in simplified steps, the chances of errors minimize. In addition, with better visualization, engineers can easily understand the complex structure and perform the job in a faster turnaround.

Real-time data availability

Augmented Reality field service is a boon for technicians as they can monitor real-time data regarding spare parts or machinery. Using AR apps, engineers can get vital information like manufacturing date, last maintenance done, and more. It is impossible with traditional processes as the field service executives need to maintain all the data manually.

In addition to real-time data availability, companies can streamline their data management by directly scanning and sending the data to servers. This advancement can help companies improve their product line up by investigating & fixing common issues. On the other hand, real-time data availability allows customers to understand more about products and their troubleshooting processes.

Future of AR in field service management

As we move towards Industry 4.0 advancements, more companies will integrate AR services to improve their services. It will help organizations to improve their customer satisfaction at scale without causing delays in core processes. It’s the right time to implement augmented reality to your field services and thrive on growth and higher accuracy. This 27-billion-dollar augmented reality industry will flourish in several sectors in the future, and field service is among them.